Privacy Policy
Last updated: 21 September 2026
Identity and Role of the Data Controller
scoopvoxly operates as the data controller for personal data collected through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our health insurance services offered to individuals in Singapore. Our registered address is 1 Finlayson Green, Singapore 049246 and you may contact us at [email protected] or 1800 248 8000 for any data protection enquiries.
Scope of This Privacy Notice
This notice applies to all visitors to our website who interact with our health insurance products or services. It covers personal data we collect from prospective customers, policyholders, beneficiaries and website users located in Singapore. It does not apply to data processed by third-party websites linked from our site.
Categories of Personal Data Collected
We collect identification data such as name and identity card number, contact details including email address and phone number, health and medical information necessary for underwriting insurance policies, financial information for premium payments, and technical data such as IP address and browser type obtained through cookies and server logs. Sources include information you provide directly via forms, data from your interactions with our site, and information received from healthcare providers with your consent.
Purposes of Processing and Legal Bases
We process personal data to assess insurance applications and issue policies on the basis of contractual necessity. We use health data to determine coverage and premiums with your explicit consent. Marketing communications are sent only with your consent, which you may withdraw at any time. We maintain records to comply with regulatory obligations under Singapore law on the basis of legal requirement.
Requirement to Provide Data and Consequences
Providing certain personal data is necessary to obtain a health insurance quote or policy. If you do not supply required information such as medical history, we may be unable to offer coverage or process your application. You are not obliged to provide data for marketing purposes and refusal will not affect your ability to use core site functions.
Cookies and Similar Technologies
Our site uses cookies to enable essential functionality, analyse usage and personalise content. Details of the cookies we deploy and your options for managing them are set out in our separate Cookie Policy, which is accessible from the cookie banner displayed on every page.
Processors, Recipients and Legal Disclosures
We engage service providers such as cloud hosting companies, payment processors and actuarial consultants who act as data processors under contract. Personal data may be disclosed to reinsurers, regulatory authorities or law enforcement where required by Singapore statutes or court orders. We do not sell personal data to third parties for their own marketing purposes.
International Transfers of Personal Data
Some processors we use are located outside Singapore. When we transfer personal data abroad we rely on contractual clauses that impose data protection obligations equivalent to those under the Personal Data Protection Act and ensure appropriate safeguards are in place.
Data Retention Periods
Policy-related personal data is retained for the duration of the insurance contract plus seven years thereafter to meet statutory record-keeping requirements. Marketing consent records are kept until you withdraw consent. Technical logs are deleted after twenty-four months unless needed for security investigations.
Security Measures and Data Minimisation
We implement technical and organisational measures including encryption, access controls and regular security reviews to protect personal data. We collect only the minimum data necessary for each stated purpose and conduct periodic reviews to delete data that is no longer required.
Your Data Protection Rights
Under the Personal Data Protection Act you have the right to access your personal data, request correction of inaccuracies, withdraw consent where processing is based on consent, and request deletion in certain circumstances. To exercise these rights please contact us using the details above or submit a request through the contact form on our Contacts page.
Right to Object to Direct Marketing and Profiling
You may object at any time to processing of your personal data for direct marketing or automated profiling by clicking the unsubscribe link in our emails or by writing to [email protected]. We will cease such processing within a reasonable period after receiving your objection.
Complaints to the Supervisory Authority
If you believe we have not handled your personal data in accordance with the law you may lodge a complaint with the Personal Data Protection Commission of Singapore. Contact details and complaint procedures are available on the Commission’s official website.
Children and Age Restrictions
Our health insurance products and website are intended for adults aged eighteen and above. We do not knowingly collect personal data from children under eighteen without verifiable parental consent. If we become aware that such data has been collected we will delete it promptly.
Automated Decision-Making and Profiling
We use automated tools to assist with risk assessment during insurance applications. These tools produce recommendations that are always reviewed by qualified underwriting staff before a final decision is made. You have the right to request human review of any automated outcome that significantly affects you.
Changes to This Privacy Policy
We may update this policy to reflect changes in law or business practices. The date of the most recent revision appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised policy. Previous versions are available upon request by contacting [email protected].